Terms and Conditions bk96 – A Clear and Transparent Platform Usage Guide

01 Acceptance of Terms

By registering, logging in, or using any part of the bk96 platform (including the website and mobile app), you acknowledge that you have read, understood, and agree to be fully bound by these terms and conditions.

These terms form a legally binding agreement between you ("Member" or "User") and bk96 ("Platform", "We"). If you do not agree with any part of these terms, please discontinue use of the platform immediately.

02 Eligibility & Registration

To register and use the bk96 platform, you must meet the following eligibility requirements:

• At least 18 years old upon registration.
• Not residing in a region or jurisdiction that prohibits or restricts online gaming activity.
• Never having been banned or suspended from using the bk96 platform previously.
• Registering using true, accurate, and up-to-date personal information.
• Only one active account is permitted at a time. Multiple accounts are strictly prohibited.

During registration, you are required to provide complete and accurate information including your full name, date of birth, email address, and phone number. bk96 reserves the right to request identity verification documents (KYC) at any time to verify the information provided.

03 User Account

Upon successful registration, you will be given a personal account accessible via the bk96 website or mobile app. This account is for your personal use only and may not be transferred, shared, or sold to any other party.

You are fully responsible for all activities that occur under your account. This includes:

• Keeping your username and password confidential at all times.
• Ensuring no other party uses your account without authorization.
• Notify bk96 immediately if you suspect any unauthorized access to your account.
• Updating your personal information should any changes occur.

Bk96 provides a two-factor authentication (2FA) feature that is strongly recommended to be activated for added account security. Biometric login is also supported on compatible devices.

04 Deposit & Withdrawal

Bk96 supports a variety of payment methods for deposits and withdrawals, including Malaysia online banking (FPX), local e-wallets, and other digital payment methods available from time to time.

All withdrawal requests will undergo security checks and standard AML (Anti-Money Laundering) compliance screening before being processed. bk96 reserves the right to request additional supporting documents if required before approving any withdrawal.

Deposited funds must be used for gaming purposes. bk96 reserves the right to decline withdrawal requests that show signs of the platform being used for purposes other than gaming.

05 Bonus & Promotions

Bk96 offers a wide range of bonuses and promotions for both new and existing members. Each bonus offer is subject to specific terms and conditions stated on the Promotions us.

The general terms applicable to all bonuses are as follows:

• All bonuses are subject to the stated wagering requirements before any withdrawal can be made.
• The welcome bonus is only eligible to be claimed once per new user.
• Bk96 reserves the right to cancel bonuses if there are signs of abuse or attempts to manipulate the bonus system.
• Bonuses cannot be transferred between accounts.
• The bonus validity period is as stated in the respective promotion terms. Expired bonuses will be automatically cancelled.
• Bk96 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

06 Game Rules

All games available on the bk96 platform use a Random Number Generator (RNG) that has been tested and certified by recognised independent testing bodies. This ensures every game outcome is random, fair, and cannot be manipulated.

For Live Casino games, outcomes are determined by live dealers using real physical equipment in fully monitored studios. No party, including bk96, can alter the outcome of an ongoing game.

• Any technical decisions or disruptions during gameplay will be resolved based on system records maintained by bk96.
• In the event of a technical failure that affects the integrity of a game round, bk96 reserves the right to void that round and return the wager to the player.
• Players are responsible for ensuring a stable internet connection while playing. bk96 is not liable for any losses resulting from a disconnection on the player's end.

07 Prohibited Activities

The following activities are strictly prohibited on the bk96 platform. Any user found engaging in these activities will face immediate action, including account suspension or permanent closure:

• Using bots, automation software, artificial intelligence, or any third-party tools to play or access the platform.
• Collusion between players to manipulate game outcomes.
• Using the platform for money laundering or any other illegal financial activities.
• Attempting to hack, breach, or disrupt bk96's systems or infrastructure.
• Registering more than one account or using another person's identity.
• Abusing the bonus or promotion system through dishonest means.
• Spreading false or misleading information about the bk96 platform.

08 Liability Limits

Bk96 provides its platform and services on an "as-is" basis. While we strive to ensure the platform operates smoothly at all times, bk96 makes no guarantee that the service will always be free from interruptions or errors.

Bk96 shall not be liable for:

• Financial losses arising from legitimate game outcomes.
• Losses due to technical disruptions, system maintenance, or events beyond bk96's control (force majeure).
• Losses resulting from unauthorized access to your account due to your own negligence.
• Any content or information provided by third parties through links or integrations within the platform.

In all circumstances, the maximum total liability of bk96 to any member shall not exceed the net deposit amount made by that member in the 30 days prior to the claim arising.

09 Privacy & Personal Data

Bk96 takes the protection of your personal data seriously. The collection, use, and storage of your personal data are subject to Privacy Policy ours, which forms part of these terms.

In summary, bk96 collects your personal data for the following purposes:

• Identity verification and KYC compliance.
• Processing financial transactions securely.
• Enhancing user experience and customer support.
• Compliance with applicable regulatory and legal requirements.

All collected data is stored on servers protected by 256-bit SSL encryption and will not be sold or shared with third parties without your consent, except as stated in our Privacy Policy.

10 Account Closure

You have the right to close your bk96 account at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal subject to standard withdrawal terms.

Bk96 also reserves the right to suspend or close your account without prior notice if:

• You have violated any of the terms in this document.
• Bk96 suspects fraud, money laundering, or other illegal activities.
• You failed to provide the required KYC documents within the specified timeframe.
• Your account has been inactive for more than 12 consecutive months.

In the event of account closure due to a violation, bk96 reserves the right to hold the account balance while an investigation is conducted. If the violation is proven, the balance may be fully forfeited.

11 Dispute Resolution

If you have any complaints or disputes regarding the bk96 platform, please follow the procedure below:

• Step 1: Contact the bk96 customer support team via Live Chat on the platform and describe your issue in detail.
• Step 2: Our team will investigate and provide a response within 3–5 business days.
• Step 3: If you are not satisfied with the first-level decision, you may escalate your complaint to management via our official email.

Bk96 is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe. We encourage amicable resolution before involving any third party or legal action.

12 Terms Amendment

Bk96 reserves the right to amend, modify, or update these terms and conditions at any time without requiring prior consent from users. Any material changes will be communicated through:

• Pop-up or banner notifications on the bk96 website and app.
• Email notifications to all registered members.
• Update the "Last Updated" date at the top of this document.

Continued use of the bk96 platform after the effective date of any amendment will be considered your acceptance of the revised terms. If you do not agree with the new terms, please discontinue use of the platform and close your account.